General Terms and
Conditions

By using any of our Services or any Equipment provided by Compare Switch you confirm you the agree to terms of this Agreement so you should read them carefully. 

∙ This Agreement covers the provision of phone, broadband and mobile Services by Compare Switch to you (and any other services we agree to provide to you under this Agreement). “Compare Switch”, “we”, “us”, or “our” means Compare Switch Telecom Limited, a limited company incorporated in England and Wales registered under Number 14072105

∙ Contract length – The Minimum Term for each Service you order is specified in the Confirmation Letter that we send you by post (or email). You can terminate the Agreement (or any of our Services) after the end of the relevant Minimum Term (or Renewal Term agreed with you) by giving us 30 days notice. 

∙ Cancellation Fees – You will be charged a Cancellation Fee if you terminate the Agreement (or a Service) without cause, before the end of any relevant Minimum Term or Renewal Term (or if we terminate it due to your breach of the Agreement). Other Charges may apply. 

∙ Payment – You shall pay our invoices by direct debit. You may be charged an administration fee for any monthly payments tendered by other means. If you do not pay any of our invoices you may incur an administration fee that will be included on your next monthly bill. Other Charges may apply. 

TERMS FOR SERVICES 

DEFINITIONS 

“Acceptable Use Policy” means our internet related services and broadband acceptable use policy available on our Website at https://www.compareswitch.co.uk/resources/pdfs/legal/phone and-broadband/acceptable-use-policy.pdf; 

“Agreement” means these General Terms and Conditions, any Service Schedule, our  Confirmation letter(s) and the Price and Tariff Guide applicable to the Services provided to you (and any Specific Offers we agree to apply to you); 

“Broadband Services” has the meaning specified in Clause 1.9;  

“Business Assurance” means a service offered by us that covers fault repairs in fixed line(s)  located inside your Premises and connected to the Phone Services, in exchange for a monthly  fee.  

“Cancellation Fee” means the fees specified on our Website at 

https://www.compareswitch.co.uk/resources/pdfs/legal/phone-and-broadband/pricing.pdf; 

“Care Level” means our fault repair response times for Phone and Broadband Services specified in Clause 17.3(e). Care Levels do not apply to mobile Services;  

“Charges” or “Fees” means our rates for providing you with the Services under this Agreement as specified in the Price and Tariff Guide or as notified or made available to you by any other  means; 

“Confirmation Letter” means our letter confirming your Order, which will be normally posted or  emailed to you within 3 days of your agreeing to receive the relevant Services; 

“Content” shall have the meaning specified in Clause 7.2;  

Compare Switch General Terms and Conditions Update last 04/08/22 1 

“Customer Equipment” means any equipment, including any software, for use with the Services  that is not Equipment provided by us and which is owned or controlled by you; 

“Effective Date” means the date specified in the first Confirmation Letter we send to you; “Equipment” means any equipment we provide to you in connection with the Services; “General Terms and Conditions” means these terms and conditions; 

“Minimum Term” means the minimum term during which we will provide you the Services as agreed with you (usually confirmed to you in our Confirmation Letter); 

“Order” means your order for our Services, normally via our telephone application process (or  via any other means we make available to you as applicable); 

“Party” or “Parties” means Compare Switch and you, our customer; 

“Phone Services” has the meaning specified in Clause 1.8; 

“Premises” means your premises in which we provide the Services to you; 

“Price and Tariff Guide” means our schedule of rates available on our Website at https://www.compareswitch.co.uk/resources/pdfs/legal/phone-and-broadband/pricing.pdf (or as available or notified to you by any other means); made  

“Renewal Term” means a further commitment term that you agree to enter into regarding one or  more of the Services; 

“Services” means fixed line, broadband and mobile services or any other services specified in a  Service Schedule; 

“Service Start Date” means: (i) for Phone Services the date you are able to start making and  receiving calls using our Phone Services; (ii) for Broadband Services the date you are able to  start using your internet connection; and (iii) for any other Service(s) the date specified in the  relevant services schedule(s). 

“Software” has the meaning specified in Clause 9;  

“Specific Offers” means any tariffs, bundles or promotional offers for the Services, that we make available to you; 

“Term” means the term during which we will provide you the Services, including the Minimum  Term and any Renewal Term agreed with you; 

“Website” means https://www.compareswitch.co.uk or any other website we notify to you; and “you” and “your” or “customer” means you, our customer. 

The documents comprising this Agreement will have the following order of precedence: (i) the  Confirmation Letter; (ii) the Service Schedule(s); (iii) any Specific Offers, (iv) our Price and Tariff  Guide; (v) our Acceptable Use Policy and (vi) these General Terms and Conditions.